Shipping policy

Last updated: 6 October 2026

Processing time

We process and despatch orders within 2 to 4 business days after you place them.

Delivery time

Once your order has been despatched, delivery usually takes 6 to 10 business days. Deliveries to regional and remote areas can take longer.

These times are estimates. Once your parcel is with the carrier, we cannot be held responsible for delays caused by the carrier or by other events outside our control.

Shipping costs

Shipping is a flat rate of $8.99 per order, Australia wide. Orders of $140 or more ship free. You will see the shipping cost at checkout before you pay. All prices, including shipping, are in Australian dollars (AUD).

Where and how we deliver

We deliver to addresses within Australia only. Orders are delivered by Australia Post or a courier service, depending on where you live.

Tracking

Every order is sent with tracking. As soon as your order has been despatched, we email you a tracking number so you can follow your parcel.

If your parcel hasn't arrived

If your parcel has not arrived within the delivery time above, please check the tracking first. If it still has not arrived, email us at support@tryfantail.com with your order number and we will follow it up with the carrier.

Out of stock and delays

If something you ordered is out of stock or your order will be delayed, we will contact you. You can then choose to wait or cancel your order for a full refund.

Damaged or wrong items

If your order arrives damaged, something is missing or you receive the wrong item, our Refund policy explains what we do.

Contact

If you have any questions about shipping, please email us at support@tryfantail.com. Fantail is operated by Natural Commerce Group LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA.