Refund policy

Last updated: 6 October 2026

Our 60-day money-back guarantee

Hang the trap and give it a few weeks. If you're not seeing noticeably fewer flies around your place, write to us and you'll get your money back. No questions asked, no fine print.

You have 60 days from the day you receive your order. The guarantee covers any reason you're not happy with your purchase, including a simple change of mind: a short message is all it takes and we refund the purchase price.

How to ask for a refund

Email us at support@tryfantail.com within the 60 days. Your order number helps us find your order quickly.

Returns

You don't need to send anything back to get your refund.

Damaged, faulty or wrong items

If your order arrives damaged or faulty, if something is missing from it, or if you receive the wrong item, please email us at support@tryfantail.com. We will send you a replacement or the missing item, or give you a refund or store credit, whichever you prefer.

How refunds are paid

We pay refunds back to the payment method you used for your order.

Contact

If you have any questions about refunds, please email us at support@tryfantail.com. Fantail is operated by Natural Commerce Group LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA.