Privacy policy

Last updated: 6 October 2026

About this policy

The Fantail online store at tryfantail.com is operated by Natural Commerce Group LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA ("Fantail", "we", "us" or "our"). We respect your privacy. This policy explains what personal information we collect, how we use it, who we share it with, how we protect it and how you can access it. By using our website or placing an order, you agree to us handling your personal information as described here.

Information we collect

When you place an order, sign up for our emails or contact us, we collect the details you give us. These include your name, your delivery and billing address, your email address and phone number, the products you order and anything you write to us. Payments are processed by our payment providers.

When you visit our website, we also collect some information automatically, such as your IP address, the type of device and browser you use, the pages you look at, the website that sent you to us, and the date and time of your visit.

How we use your information

We use your personal information to process and deliver your orders, keep you updated about your order and its delivery, handle refunds and answer your questions. We also use it to run, protect and improve our website and to prevent fraud.

Marketing emails

We may use your email address to send you news and offers about our products. You can unsubscribe at any time with the link at the bottom of every marketing email, or by emailing us, and we will take you off our mailing list.

Cookies

Our website uses cookies and similar technologies. They keep the items in your cart and let you check out, help us understand how our website is used, and allow us and our advertising partners, such as social media platforms, to show you relevant ads on other websites and apps. You can set your browser to refuse cookies, but some parts of our website, such as the cart and checkout, may then not work.

Who we share your information with

We share your personal information only as far as we need to in order to run our store: with the providers of our online store and payment services, with the delivery companies that bring your order to you, with the service providers that help us with email, customer service, data storage and analytics, and with our advertising partners as described above. They may only use your information to provide their services to us. We also disclose personal information where the law requires it, for example in response to a court order.

Storing information overseas

We are based in the United States, and some of our service providers are located outside Australia. Your personal information may therefore be stored and processed outside Australia, including in the United States. We take reasonable steps to make sure that anyone who handles it for us protects it.

How we protect your information

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, change or disclosure. Our website uses an encrypted connection (SSL) whenever you enter your details.

How long we keep your information

We keep your personal information only as long as we need it for the purposes in this policy, for example to complete your order, handle a refund or meet our legal obligations. After that, we delete it or remove anything that identifies you.

Accessing and correcting your information

You can ask us what personal information we hold about you and ask us to correct it if it is wrong or out of date. Just email support@tryfantail.com. We may need to confirm your identity first, and we will deal with your request as quickly as we can.

Complaints

If you have a concern about how we have handled your personal information, please email us at support@tryfantail.com and tell us what happened. We will look into it and reply as soon as we can. If you are not satisfied with our reply, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. We will publish the new version on this page and change the date at the top.

Contact us

If you have any questions about this policy or your personal information, please email us at support@tryfantail.com or write to us at Natural Commerce Group LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA.